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Utilities

In recent months, numerous Atlanta renters have found themselves facing unexplained and exorbitant water bills, with some being charged for water they have not used. This issue highlights a systemic problem in how utility companies manage water billing, often leaving tenants with little recourse. For those affected, it's essential to understand the current landscape and how to effectively dispute and rectify such billing errors.
The issue of unfair water billing is not isolated to a single complex or utility provider. Residents in various parts of Atlanta and surrounding areas, such as DeKalb County, have reported similar experiences. The frustration is compounded by the difficulty in contacting these utility companies, which sometimes lack a physical presence or responsive customer service. For instance, renters at the Peyton Place Condominiums in southwest Atlanta have been dealing with Jasber Utility Services, a company with an "F" rating from the Better Business Bureau (BBB) due to complaints about high bills and poor customer service[1][4].
Identifying overcharging can be challenging, but there are steps you can take:
Your lease should detail how water usage is calculated and billed. In Georgia, management companies can charge for water usage by installing individual meters or through a mathematical allocation method[2]. If your lease doesn't specify this, request clarification from your landlord.
Hidden leaks can dramatically increase water usage. Common culprits include:
Use the resources provided by your local water department to estimate potential leaks and their impact on your bill[5].
Keep track of changes in your water usage habits and compare them with your bills to identify discrepancies.
Here's a step-by-step guide on how to dispute erroneous charges:
The issue of excessive water billing in Atlanta highlights the need for effective consumer advocacy and compliance with billing regulations. Renters must be proactive in monitoring their usage and understanding their rights under Georgia law. By taking these steps and staying informed, you can protect yourself against unfair charges and ensure that utility companies provide accurate and transparent billing practices.
Key Takeaways for Atlanta Renters: