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Utilities

Fight Unfair Atlanta Water Bills: A Renter's Guide

Utilities

8 months agoMRF Publications

Fight

Unfair Water Bills in Atlanta: A Guide for Renters to Fight Overcharging

In recent months, numerous Atlanta renters have found themselves facing unexplained and exorbitant water bills, with some being charged for water they have not used. This issue highlights a systemic problem in how utility companies manage water billing, often leaving tenants with little recourse. For those affected, it's essential to understand the current landscape and how to effectively dispute and rectify such billing errors.

Understanding the Problem

The issue of unfair water billing is not isolated to a single complex or utility provider. Residents in various parts of Atlanta and surrounding areas, such as DeKalb County, have reported similar experiences. The frustration is compounded by the difficulty in contacting these utility companies, which sometimes lack a physical presence or responsive customer service. For instance, renters at the Peyton Place Condominiums in southwest Atlanta have been dealing with Jasber Utility Services, a company with an "F" rating from the Better Business Bureau (BBB) due to complaints about high bills and poor customer service[1][4].

Recent Cases

  • Peyton Place Condominiums: Tenants here are dealing with sudden spikes in their water bills, with no apparent reason such as leaks. When landlords checked for leaks, none were found, yet bills continued to rise[1][4].
  • DeKalb County: Residents are facing thousands of dollars in water bills, many of which are believed to be due to faulty meters or administrative errors[3].

How to Identify Overcharging

Identifying overcharging can be challenging, but there are steps you can take:

1. Review Your Lease Agreement

Your lease should detail how water usage is calculated and billed. In Georgia, management companies can charge for water usage by installing individual meters or through a mathematical allocation method[2]. If your lease doesn't specify this, request clarification from your landlord.

2. Check for Leaks

Hidden leaks can dramatically increase water usage. Common culprits include:

  • Running Toilets
  • Leaky Faucets
  • Underground Pipe Leaks

Use the resources provided by your local water department to estimate potential leaks and their impact on your bill[5].

3. Monitor Your Usage

Keep track of changes in your water usage habits and compare them with your bills to identify discrepancies.

Fighting Overcharging

Here's a step-by-step guide on how to dispute erroneous charges:

1. Document Everything

  • Keep a record of your bills, consumption habits, and any communication with your utility company.
  • Take photos of meter readings and note the date and time.

2. Contact Your Utility Provider

  • Even though some companies are unresponsive, it's crucial to try and reach them first.
  • If they are unavailable, contact your landlord or property manager for support.

3. Seek Assistance from Local Authorities

  • In Atlanta, you can contact the City of Atlanta Department of Watershed Management for guidance on disputing bills[5].
  • Utilize local consumer advocacy groups or city council representatives.

4. File a Formal Dispute

  • Use the Atlanta Water and Sewer Appeals Board if necessary. You must file an appeal within fourteen days of receiving a decision on your adjustment request[5].

Additional Tips for Renters

  • Request an Account Adjustment: If you believe your bill is incorrect, you can request an account adjustment from your local water department[5].
  • Installment Payment Plans: If facing a large bill, explore installment plans to avoid disconnection while resolving the issue[5].
  • Legal Action: As a last resort, consider consulting a lawyer if other avenues fail.

Conclusion

The issue of excessive water billing in Atlanta highlights the need for effective consumer advocacy and compliance with billing regulations. Renters must be proactive in monitoring their usage and understanding their rights under Georgia law. By taking these steps and staying informed, you can protect yourself against unfair charges and ensure that utility companies provide accurate and transparent billing practices.


Key Takeaways for Atlanta Renters:

  • Monitor water usage closely to identify potential leaks or billing errors.
  • Check your lease for details on billing methods.
  • Document all communications with utility companies.
  • Seek local assistance if disputes arise.
  • Stay informed about your rights under Georgia law.

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